Hata Yönetimi Kültürü ile Hatalardan Öğrenme İlişkisinde Psikolojik Güvenliğin Düzenleyici Rolü Üzerine Bir Araştırma

Elif Bilginoğlu; Uğur Yozgat

Araştırma Makalesi

Hata Yönetimi Kültürü ile Hatalardan Öğrenme İlişkisinde Psikolojik Güvenliğin Düzenleyici Rolü Üzerine Bir Araştırma

Yıl 2022, Cilt: 7 Sayı: 1, 45 - 55, 30.06.2022

Elif Bilginoğlu Uğur Yozgat

Öz

Hatalar, kaçınılmaz olarak tüm çalışma bağlamlarında yapılmaktadırlar. Hatalar olumsuz olarak kabul edilmekte ve bu nedenle utanç ve suçluluk kadar kaygı ve öfke gibi olumsuz tepkilere neden olabilmektedirler. Bu yüzden, örgütler hatalarla başa çıkmak için genellikle hata önlemeye odaklanmaktadırlar. Ancak örgütlerde hatalardan kaçınmak yerine, hataları yönetmek, hataların her yerde olduğunu ve tüm çabalara rağmen tamamen önlenemeyeceğini kabul etmek anlamına gelmektedir. Hatalar istenmeyen olaylar olmalarına rağmen, öğrenme süreçlerinin etkinleştirilmek gibi olumlu sonuçlara yol açabilmektedirler. Özellikle de psikolojik güvenlik ortamında hataları tartışmak, çalışanları hatalar hakkında konuşmaya ve fikirlerini dile getirmeye teşvik ederek örgütlerin hatalardan ders almasını sağlayacaktır. Buradan yola çıkarak bu çalışma, hata yönetimi kültürü, hatalardan ders alma ve psikolojik güvenlik arasındaki ilişkileri incelemeyi amaçlamaktadır. İstanbul’da kolayda örneklemiyle seçilen 527 çalışandan toplanan anket verileri bağlamında hata yönetimi kültürünün hatalardan öğrenme ve psikolojik güvenlik, psikolojik güvenliğin hatalardan öğrenme üzerinde pozitif bir etkiye sahip olduğu, ayrıca psikolojik güvenliğin hata yönetimi kültürü ve hatalardan öğrenme arasındaki ilişkide düzenleyici rolü olduğu bulunmuştur.

Anahtar Kelimeler

hata yönetimi, hata yönetimi kültürü, psikolojik güvenlik, hatalardan öğrenme.

Kaynakça

AFM (2017). Learning from Errors; Towards an Error Management Culture: Insights Based on a Study in The Capital Markets. https://www.afm.nl/en/professionals/onderwerpen/gedrag-cultuur-publicaties
Alpkan, L., Ergün, E., Bulut, Ç. & Yılmaz, C. (2005). Şirket Girişimciliğinin Şirket Performansına Etkileri, Doğuş Üniversitesi Dergisi, 6(2), 175-189.
Alonso, I.J. & Broadrib, M. (2018). Human Error: A Myth Eclipsing Real Causes, Process Safety Progress, 37(2), 145-149.
Argyris, C. & Schön, D. A. (1978). Organizational Learning: A Theory of Action Perspective. Reading, MA: Addison-Wesley.
Bauer, J. & Harteis, C. (2012). The Ambiguity of Errors for Work and Learning: Introduction to the Volume. Içinde: J. Bauer ve C. Harteis (Ed.) Human Fallibility: The Ambiguity of Errors for Work and Learning (1-14). Dordrecht: Springer.
Bauer, J. & Mulder, R.H. (2010). In Search of a Good Method for Measuring Learning from Errors at Work. Içinde: M. van Woerkom & R. Poell (Ed.) Workplace Learning: Concepts, Measurement and Application (111-128). New York, NY: Routledge.
Bauer, J., Gartmeier, M. & Harteis, C. (2012). Human Fallibility and Learning from Errors at Work. Içinde: J. Bauer ve C. Harteis (Ed.) Human Fallibility: The Ambiguity of Errors for Work and Learning (155-169). Germany: Springer.
Bilginoğlu, E., Yozgat, U. (2021). İşyerinde Hatalardan Öğrenme Ölçeği Türkçe Formunun Geçerlilik Ve Güvenilirlik Çalışması, Yönetim Bilimleri Dergisi, 19(40), 299-322.
Brodbeck, F.C., Zapf, D., Prümper, J. & Frese, M. (1993). Error Handling in Office Work with Computers: A Field Study, Journal of Occupational and Organizational Psychology, 66, 303-317.
Burchard, B. (2017). High Performance Habits: How Extraordinary People Become That Way. USA: Hay House Publishers.
Cannon, M.D. & Edmondson, A.C. (2005). Failing to Learn and Learning to Fail (Intelligently): How Great Organizations Put Failure to Work to Innovate and Improve, Long Range Planning: International Journal of Strategic Management, 38(3), 299–319.
Carmeli, A. & Gittell, J.H. (2009). High-Quality Relationships, Psychological Safety, and Learning from Failures in Work Organizations, Journal of Organizational Behavior, 30(6), 709–729.
Carmeli, A., Brueller, D., & Dutton, J.E. (2009). Learning Behaviours in the Workplace: The Role of High‐Quality Interpersonal Relationships and Psychological Safety, Systems Research and Behavioral Science: The Official Journal of the International Federation for Systems Research, 26(1), 81-98.
Cattaneo, A.A.P. & Boldrini, E. (2017). Learning from Errors in Dual Vocational Education: Video-Enhanced Instructional Strategies, Journal of Workplace Learning, 29(5), 353-369.
Chillarege, K.A., Nordstrom, C.R. & Williams, K.B. (2003). Learning from Our Mistakes: Error Management Training for Mature Learners, Journal of Business and Psychology, 17, 369–385.
Cusin, J. & Goujon-Belghit, A. (2019). Error Reframing: Studying the Promotion of an Error Management Culture, European Journal of Work and Organizational Psychology, 28(4), 510-524.
Dormann, T. & Frese, M. (1994). Error Management Training: Replication and the Function of Exploratory Behavior, International Journal of Human-Computer Interaction, 6, 365-372.
Edge, J. (1989). Mistakes and Correction. London: Longman.
Edmondson, A. (1999). Psychological Safety and Learning Behavior in Work Teams, Administrative Science Quarterly, 44(2), 350-383.
Edmondson, A.C. (2004). Psychological Safety, Trust, and Learning in Organizations: A Group-Level Lens. Içinde: R. M. Kramer & K. S. Cook (Ed.), Trust and Distrust in Organizations: Dilemmas and Approaches (239–272). New York, NY: Russell Sage Foundation.
Edmondson, A.C. (2011, April). Strategies for Learning from Failure, Harvard Business Review, 48-55.
Edmondson, A.C. & Lei, Z. (2014). Psychological Safety: The History, Renaissance, and Future of an Interpersonal Construct, Annual Review of Organizational Psychology and Organizational Behavior, 1(1), 23-43.
Edmondson A.C. & Verdin P.J. (2018). The Strategic Imperative of Psychological Safety and Organizational Error Management. İçinde: J. Hagen (Ed.) How Could This Happen? (81-104). Cham: Palgrave Macmillan.
Fanselow, J. (1977). The Treatment of Error in Oral Work. Foreign Language Annals, 10(5), 583-593.
Faulkner, B. & Patiar, A. (1997). Workplace Induced Stress among Operational Staff in the Hotel Industry, International Journal of Hospitality Management, 16, 99–117.
Fischer, S., Frese, M., Mertins, J.C. & Hardt‐Gawron, J.V. (2018). The Role of Error Management Culture for Firm and Individual Innovativeness, Applied Psychology: An International Review, 67 (3), 428–453.
Frese, M. (1991). Error Management or Error Prevention: Two Strategies to Deal with Errors in Software Design. Içinde: H.J. Bullinger (Ed.), Human Aspects in Computing: Design and Use of Interactive Systems and Work with Terminals (776–782). Amsterdam: Elsevier.
Frese, M. (1995). Error Management in Training: Conceptual and Empirical Results. Içinde: C. Zucchermaglio, S. Bagnara, & S. Stucky (Ed.), Organizational Learning and Technological Change (112–124). Berlin: Springer-Verlag.
Frese, M. & Keith, N. (2015). Action Errors, Error Management, and Learning in Organizations, Annual Review of Psychology, 66(1), 661-687.
Fruhen, L.S. & Keith, N. (2014). Team Cohesion and Error Culture in Risky Work Environments, Safety Science, 65, 20–27.
Gelfand, M.J., Frese, M. & Salmon, E. (2011). Cultural Influences on Errors: Prevention, Detection, and Management. Içinde: D. A. Hofmann ve M. Frese (Ed.) Errors in Organizations (273-315). New York: Routledge.
Goodman, P.S., Ramanujam, R., Carroll, J.S., Edmondson, A.C., Hofmann, D.A. & Sutcliffe, K.M. (2011). Organizational Errors: Directions for Future Research, Research in Organizational Behavior, 31, 151–176.
Guchait, P., Paşamehmetoğlu, A. & Dawson, M. (2014). Perceived Supervisor and Co-worker Support for Error Management: Impact on Perceived Psychological Safety and Service Recovery Performance, International Journal of Hospitality Management, 41, 28-37.
Guchait, P., Qin, Y., Madera, J., Hua, N. & Wang, X. (2018). Impact of Error Management Culture on Organizational Performance, Management-Team Performance and Creativity in The Hospitality Industry, International Journal of Hospitality & Tourism Administration.
Hagen, J. (2013). Confronting Mistakes: Lessons from the Aviation Industry When Dealing with Error. Houndmills: Palgrave Macmillan.
Heimbeck, D., Frese, M., Sonnentag, S. & Keith, N. (2003). Integrating Errors into The Training Process: The Function of Error Management Instructions and The Role of Goal Orientation, Personnel Psychology, 56, 333–362.
Hirak, R., Peng, A.C., Carmeli, A. & Schaubroeck, J.M. (2012). Linking Leader Inclusiveness to Work Unit Performance: The Importance of Psychological Safety and Learning from Failures, The Leadership Quarterly, 23(1), 107–117.
Kalaycı, Ş. (2009). SPSS Uygulamaları Çok Değişkenli İstatistik Teknikleri (5. Baskı). Ankara: Asil Yayın Dağıtım.
Love, P.E.D., Smith, J. & Teo, P. (2018). Putting into Practice Error Management Theory: Unlearning and Learning to Manage Action Errors in Construction, Applied Ergonomics, 69, 104-111.
Love, P.E.D. (2020). Creating a Mindfulness to Learn from Errors: Enablers of Rework Containment and Reduction in Construction, Developments in the Built Environment, 1, 1000012.
MacPhail, L.H. & Edmondson, A.C. (2011). Learning Domains: The Importance of Work Context in Organizational Learning from Error. Içinde: D.A. Hofmann & M. Frese (Ed.) Errors in Organizations (77-198). New York: Routledge.
Maurer, T.J., Hartnell, C.A. & Lippstreu, M. (2017). A Model of Leadership Motivations, Error Management Culture, Leadership Capacity, and Career Success, Journal of Occupational and Organizational Psychology, 90(4), 481–507.
McCune, J.C. (1997). Making Lemonade, Management Review, 86, 49–53.
Metcalfe, J. (2017). Learning from Errors, Annual Review of Psychology, 68, 465-489.
Morrison, E., & Milliken, F. (2000). Organizational Silence: A Barrier to Change and Development in a Pluralistic World, The Academy of Management Review, 25(4), 706-725.
Naveh, E. & Lei, Z. (2019). Coping with Errors in Organizations: Challenges, Opportunities, and Frontiers for Operations Management Research, Foundations and Trends® in Technology, Information and Operations Management, 12(4), 349–433.
Nembhard, I.M. & Edmondson, A.C. (2006). Making it Safe: The Effects of Leader Inclusiveness and Professional Status on Psychological Safety and Improvement Efforts in Health Care Teams, Journal of Organizational Behavior, 27(7), 941–966.
Nembhard, I.M. & Edmondson, A.C. (2012). Psychological Safety: A Foundation for Speaking Up, Collaboration, and Experimentation in Organizations. Içinde: G. M. Spreitzer & K. S. Cameron (Ed.) The Oxford Handbook of Positive Organizational Scholarship (490-503). New York: Oxford University Press.
Nordstrom, C.R., Wendland, D., & Williams, K.B. (1998). To Err is Human: An Examination of the Effectiveness of Error Management Training, Journal of Business and Psychology, 12, 269–282.
Okay, H. (2015). Hata Kültürü. https://www.dunya.com/kose-yazisi/hata-kulturu/25958
Prümper, J., Zapf, D., Brodbeck, F. C. & Frese, M. (1992). Errors of Novices and Experts: Some Surprising Differences in Computerized Office Work, Behaviour and Information Technology, 11, 319–328.
Putz, D., Schilling, J. & Kluge, A. (2012). Measuring Organizational Climate for Learning from Errors at Work. Içinde: J. Bauer & C. Harteis (Ed.) Human Fallibility: The Ambiguity of Errors for Work and Learning (107–123). Dordrecht: Springer.
Reason, J.T. (1997). Managing the Risk of Organizational Accidents. Ashgate, Aldershot.
Reason, J. (2000). Human Error: Models and Management, Western Journal of Medicine, 172(6), 393–396.
Rybowiak, V., Garst, H., Frese, M. & Batinic, B. (1999). Error Orientation Questionnaire (EOQ): Reliability, Validity, and Different Language Equivalence, Journal of Organizational Behavior, 20(4), 527-547.
Scott-Jackson, W. & Mayo, A. (2018). Transforming Engagement, Happiness and Well-Being: Enthusing People, Teams and Nations. Cham, Switzerland: Palgrave Macmillan.
Steuer, G. & Dresel, M. (2015). A Constructive Error Climate as an Element of Effective Learning Environments, Psychological Test and Assessment Modeling, 57(2), 262-275.
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A Research on the Moderating Effect of Psychological Safety on Error Management Culture and Learning from Errors Relationship

Yıl 2022, Cilt: 7 Sayı: 1, 45 - 55, 30.06.2022

Elif Bilginoğlu Uğur Yozgat

Öz

Errors are inevitably made in all working contexts. Errors are regarded as negative, and therefore they can cause negative reactions such as anxiety and anger as well as shame and guilt. Therefore, organizations often focus on error prevention in order to deal with errors. However, instead of avoiding errors in organizations, managing errors means that accepting that errors are everywhere and they cannot be completely avoided despite all efforts. Although errors are undesired events, they can lead to positive results such as activating learning processes. Discussing errors, especially in psychological safe work environments, will enable organizations to learn from errors by encouraging employees to talk about them and voice their opinions. Therefore, this study aims to examine the relationships between error management culture, learning from mistakes, and psychological security. In the context of the survey data from 527 employees selected using the convenience sampling method in Istanbul it has been found that error management culture has a positive effect on learning from errors and psychological safety, psychological safety on learning from errors, additionally psychological safety has a moderating effect on the relationship between error management culture and learning from errors.

Anahtar Kelimeler

error management, error management culture, psychological safety, learning from errors.

Kaynakça

AFM (2017). Learning from Errors; Towards an Error Management Culture: Insights Based on a Study in The Capital Markets. https://www.afm.nl/en/professionals/onderwerpen/gedrag-cultuur-publicaties
Alpkan, L., Ergün, E., Bulut, Ç. & Yılmaz, C. (2005). Şirket Girişimciliğinin Şirket Performansına Etkileri, Doğuş Üniversitesi Dergisi, 6(2), 175-189.
Alonso, I.J. & Broadrib, M. (2018). Human Error: A Myth Eclipsing Real Causes, Process Safety Progress, 37(2), 145-149.
Argyris, C. & Schön, D. A. (1978). Organizational Learning: A Theory of Action Perspective. Reading, MA: Addison-Wesley.
Bauer, J. & Harteis, C. (2012). The Ambiguity of Errors for Work and Learning: Introduction to the Volume. Içinde: J. Bauer ve C. Harteis (Ed.) Human Fallibility: The Ambiguity of Errors for Work and Learning (1-14). Dordrecht: Springer.
Bauer, J. & Mulder, R.H. (2010). In Search of a Good Method for Measuring Learning from Errors at Work. Içinde: M. van Woerkom & R. Poell (Ed.) Workplace Learning: Concepts, Measurement and Application (111-128). New York, NY: Routledge.
Bauer, J., Gartmeier, M. & Harteis, C. (2012). Human Fallibility and Learning from Errors at Work. Içinde: J. Bauer ve C. Harteis (Ed.) Human Fallibility: The Ambiguity of Errors for Work and Learning (155-169). Germany: Springer.
Bilginoğlu, E., Yozgat, U. (2021). İşyerinde Hatalardan Öğrenme Ölçeği Türkçe Formunun Geçerlilik Ve Güvenilirlik Çalışması, Yönetim Bilimleri Dergisi, 19(40), 299-322.
Brodbeck, F.C., Zapf, D., Prümper, J. & Frese, M. (1993). Error Handling in Office Work with Computers: A Field Study, Journal of Occupational and Organizational Psychology, 66, 303-317.
Burchard, B. (2017). High Performance Habits: How Extraordinary People Become That Way. USA: Hay House Publishers.
Cannon, M.D. & Edmondson, A.C. (2005). Failing to Learn and Learning to Fail (Intelligently): How Great Organizations Put Failure to Work to Innovate and Improve, Long Range Planning: International Journal of Strategic Management, 38(3), 299–319.
Carmeli, A. & Gittell, J.H. (2009). High-Quality Relationships, Psychological Safety, and Learning from Failures in Work Organizations, Journal of Organizational Behavior, 30(6), 709–729.
Carmeli, A., Brueller, D., & Dutton, J.E. (2009). Learning Behaviours in the Workplace: The Role of High‐Quality Interpersonal Relationships and Psychological Safety, Systems Research and Behavioral Science: The Official Journal of the International Federation for Systems Research, 26(1), 81-98.
Cattaneo, A.A.P. & Boldrini, E. (2017). Learning from Errors in Dual Vocational Education: Video-Enhanced Instructional Strategies, Journal of Workplace Learning, 29(5), 353-369.
Chillarege, K.A., Nordstrom, C.R. & Williams, K.B. (2003). Learning from Our Mistakes: Error Management Training for Mature Learners, Journal of Business and Psychology, 17, 369–385.
Cusin, J. & Goujon-Belghit, A. (2019). Error Reframing: Studying the Promotion of an Error Management Culture, European Journal of Work and Organizational Psychology, 28(4), 510-524.
Dormann, T. & Frese, M. (1994). Error Management Training: Replication and the Function of Exploratory Behavior, International Journal of Human-Computer Interaction, 6, 365-372.
Edge, J. (1989). Mistakes and Correction. London: Longman.
Edmondson, A. (1999). Psychological Safety and Learning Behavior in Work Teams, Administrative Science Quarterly, 44(2), 350-383.
Edmondson, A.C. (2004). Psychological Safety, Trust, and Learning in Organizations: A Group-Level Lens. Içinde: R. M. Kramer & K. S. Cook (Ed.), Trust and Distrust in Organizations: Dilemmas and Approaches (239–272). New York, NY: Russell Sage Foundation.
Edmondson, A.C. (2011, April). Strategies for Learning from Failure, Harvard Business Review, 48-55.
Edmondson, A.C. & Lei, Z. (2014). Psychological Safety: The History, Renaissance, and Future of an Interpersonal Construct, Annual Review of Organizational Psychology and Organizational Behavior, 1(1), 23-43.
Edmondson A.C. & Verdin P.J. (2018). The Strategic Imperative of Psychological Safety and Organizational Error Management. İçinde: J. Hagen (Ed.) How Could This Happen? (81-104). Cham: Palgrave Macmillan.
Fanselow, J. (1977). The Treatment of Error in Oral Work. Foreign Language Annals, 10(5), 583-593.
Faulkner, B. & Patiar, A. (1997). Workplace Induced Stress among Operational Staff in the Hotel Industry, International Journal of Hospitality Management, 16, 99–117.
Fischer, S., Frese, M., Mertins, J.C. & Hardt‐Gawron, J.V. (2018). The Role of Error Management Culture for Firm and Individual Innovativeness, Applied Psychology: An International Review, 67 (3), 428–453.
Frese, M. (1991). Error Management or Error Prevention: Two Strategies to Deal with Errors in Software Design. Içinde: H.J. Bullinger (Ed.), Human Aspects in Computing: Design and Use of Interactive Systems and Work with Terminals (776–782). Amsterdam: Elsevier.
Frese, M. (1995). Error Management in Training: Conceptual and Empirical Results. Içinde: C. Zucchermaglio, S. Bagnara, & S. Stucky (Ed.), Organizational Learning and Technological Change (112–124). Berlin: Springer-Verlag.
Frese, M. & Keith, N. (2015). Action Errors, Error Management, and Learning in Organizations, Annual Review of Psychology, 66(1), 661-687.
Fruhen, L.S. & Keith, N. (2014). Team Cohesion and Error Culture in Risky Work Environments, Safety Science, 65, 20–27.
Gelfand, M.J., Frese, M. & Salmon, E. (2011). Cultural Influences on Errors: Prevention, Detection, and Management. Içinde: D. A. Hofmann ve M. Frese (Ed.) Errors in Organizations (273-315). New York: Routledge.
Goodman, P.S., Ramanujam, R., Carroll, J.S., Edmondson, A.C., Hofmann, D.A. & Sutcliffe, K.M. (2011). Organizational Errors: Directions for Future Research, Research in Organizational Behavior, 31, 151–176.
Guchait, P., Paşamehmetoğlu, A. & Dawson, M. (2014). Perceived Supervisor and Co-worker Support for Error Management: Impact on Perceived Psychological Safety and Service Recovery Performance, International Journal of Hospitality Management, 41, 28-37.
Guchait, P., Qin, Y., Madera, J., Hua, N. & Wang, X. (2018). Impact of Error Management Culture on Organizational Performance, Management-Team Performance and Creativity in The Hospitality Industry, International Journal of Hospitality & Tourism Administration.
Hagen, J. (2013). Confronting Mistakes: Lessons from the Aviation Industry When Dealing with Error. Houndmills: Palgrave Macmillan.
Heimbeck, D., Frese, M., Sonnentag, S. & Keith, N. (2003). Integrating Errors into The Training Process: The Function of Error Management Instructions and The Role of Goal Orientation, Personnel Psychology, 56, 333–362.
Hirak, R., Peng, A.C., Carmeli, A. & Schaubroeck, J.M. (2012). Linking Leader Inclusiveness to Work Unit Performance: The Importance of Psychological Safety and Learning from Failures, The Leadership Quarterly, 23(1), 107–117.
Kalaycı, Ş. (2009). SPSS Uygulamaları Çok Değişkenli İstatistik Teknikleri (5. Baskı). Ankara: Asil Yayın Dağıtım.
Love, P.E.D., Smith, J. & Teo, P. (2018). Putting into Practice Error Management Theory: Unlearning and Learning to Manage Action Errors in Construction, Applied Ergonomics, 69, 104-111.
Love, P.E.D. (2020). Creating a Mindfulness to Learn from Errors: Enablers of Rework Containment and Reduction in Construction, Developments in the Built Environment, 1, 1000012.
MacPhail, L.H. & Edmondson, A.C. (2011). Learning Domains: The Importance of Work Context in Organizational Learning from Error. Içinde: D.A. Hofmann & M. Frese (Ed.) Errors in Organizations (77-198). New York: Routledge.
Maurer, T.J., Hartnell, C.A. & Lippstreu, M. (2017). A Model of Leadership Motivations, Error Management Culture, Leadership Capacity, and Career Success, Journal of Occupational and Organizational Psychology, 90(4), 481–507.
McCune, J.C. (1997). Making Lemonade, Management Review, 86, 49–53.
Metcalfe, J. (2017). Learning from Errors, Annual Review of Psychology, 68, 465-489.
Morrison, E., & Milliken, F. (2000). Organizational Silence: A Barrier to Change and Development in a Pluralistic World, The Academy of Management Review, 25(4), 706-725.
Naveh, E. & Lei, Z. (2019). Coping with Errors in Organizations: Challenges, Opportunities, and Frontiers for Operations Management Research, Foundations and Trends® in Technology, Information and Operations Management, 12(4), 349–433.
Nembhard, I.M. & Edmondson, A.C. (2006). Making it Safe: The Effects of Leader Inclusiveness and Professional Status on Psychological Safety and Improvement Efforts in Health Care Teams, Journal of Organizational Behavior, 27(7), 941–966.
Nembhard, I.M. & Edmondson, A.C. (2012). Psychological Safety: A Foundation for Speaking Up, Collaboration, and Experimentation in Organizations. Içinde: G. M. Spreitzer & K. S. Cameron (Ed.) The Oxford Handbook of Positive Organizational Scholarship (490-503). New York: Oxford University Press.
Nordstrom, C.R., Wendland, D., & Williams, K.B. (1998). To Err is Human: An Examination of the Effectiveness of Error Management Training, Journal of Business and Psychology, 12, 269–282.
Okay, H. (2015). Hata Kültürü. https://www.dunya.com/kose-yazisi/hata-kulturu/25958
Prümper, J., Zapf, D., Brodbeck, F. C. & Frese, M. (1992). Errors of Novices and Experts: Some Surprising Differences in Computerized Office Work, Behaviour and Information Technology, 11, 319–328.
Putz, D., Schilling, J. & Kluge, A. (2012). Measuring Organizational Climate for Learning from Errors at Work. Içinde: J. Bauer & C. Harteis (Ed.) Human Fallibility: The Ambiguity of Errors for Work and Learning (107–123). Dordrecht: Springer.
Reason, J.T. (1997). Managing the Risk of Organizational Accidents. Ashgate, Aldershot.
Reason, J. (2000). Human Error: Models and Management, Western Journal of Medicine, 172(6), 393–396.
Rybowiak, V., Garst, H., Frese, M. & Batinic, B. (1999). Error Orientation Questionnaire (EOQ): Reliability, Validity, and Different Language Equivalence, Journal of Organizational Behavior, 20(4), 527-547.
Scott-Jackson, W. & Mayo, A. (2018). Transforming Engagement, Happiness and Well-Being: Enthusing People, Teams and Nations. Cham, Switzerland: Palgrave Macmillan.
Steuer, G. & Dresel, M. (2015). A Constructive Error Climate as an Element of Effective Learning Environments, Psychological Test and Assessment Modeling, 57(2), 262-275.
Tabachnick, B.G. & Fidell, L.S. (2013). Using Multivariate Statistics (6th Ed.), Boston: Allyn and Bacon.
Türk Dil Kurumu (2021). Atasözleri ve Deyimler Sözlüğü. https://sozluk.gov.tr/
Üçok, D.T. & Torun, A.A. (2016). The Relationship of Group Cohesiveness, Psychological Safety, Control over Work, and Competitive Work Environment with Organizational Silence: The Mediating Role of Motives of Silence, Uluslararası İşletme, Ekonomi ve Yönetim Perspektifleri Dergisi, 4, 62-80.
Van Dyck, C. (2009). The Tragic 1996 Everest Expedition: A Tale of Error Culture, Netherlands Journal of Psychology, 65, 22–34.
Van Dyck, C., Frese M., Baer M. & Sonnentag S. (2005). Organizational Error Management Culture and Its Impact on Performance: A Two-Study Replication, Journal of Applied Psychology, 90(6), 1228-1240.
Van Steenbergen, E., van Dijk, D., Christensen, C., Coffeng, T. & Ellemers, N. (2019). Learn to Build an Error Management Culture, Journal of Financial Regulation and Compliance, 28(1), 57-73.
Wang, X., Guchait, P., Lee, J. & Back, K.J. (2019). The Importance of Psychological Safety and Perceived Fairness among Hotel Employees: The Examination of Antecedent and Outcome Variables, Journal of Human Resources in Hospitality & Tourism, 18(4), 504-528.
Yılmaz, C. (1999). Salesforce Cooperation: The Impact of Relational, Task, Organizational and Personal Factors. Doktora Tezi: Texas Tech University.
Yiğital, S. (2018). Kurumlarda Hata Yönetimi Kültürü ve Örgütsel Öğrenmenin Hizmet Yenilikçiliğine Etkisi. (Doktora Tezi: Gebze Teknik Üniversitesi).
Zhao, B. (2011). Learning from Errors: The Role of Context, Emotion, and Personality, Journal of Organizational Behavior, 32(3), 435–463.
Zhao, B. & Olivera, F. (2006). Error Reporting in Organizations, The Academy of Management Review, 31(4), 1012–1030.

Toplam 68 adet kaynakça vardır.

Ayrıntılar

Birincil Dil	Türkçe
Konular	İşletme
Bölüm	Araştırma Makalesi
Yazarlar	Elif Bilginoğlu 0000-0003-1481-0170 Uğur Yozgat 0000-0001-9893-3551
Yayımlanma Tarihi	30 Haziran 2022
Yayımlandığı Sayı	Yıl 2022 Cilt: 7 Sayı: 1

Kaynak Göster

APA	Bilginoğlu, E., & Yozgat, U. (2022). Hata Yönetimi Kültürü ile Hatalardan Öğrenme İlişkisinde Psikolojik Güvenliğin Düzenleyici Rolü Üzerine Bir Araştırma. JOEEP: Journal of Emerging Economies and Policy, 7(1), 45-55.

Kapak Resmi İndir

Makale Dosyaları

Tam Metin

The sole purpose of JOEEP is to be a prestigious journal which contributes to scientific knowledge. In order to keep this purpose, JOEEP, adopts and follows the publication policies of world’s prestigious scientific journals. All original and qualified works which may contribute to the scientific knowledge, are evaluated through a rigorous editorial and peer review process. Hereby, JOEEP is a peer reviewed and scientific journal. It strictly depends on the scientific principles, rules and ethical framework that are required to this qualification.

JOEEP is published as two issues per year June and December and all publication policies and processes are conducted according to the international standards. JOEEP accepts and publishes the research articles in the fields of economics, political economy, fiscal economics, applied economics, business economics, labour economics and econometrics. JOEEP, without depending on any institution or organization, is a non-profit journal that has an International Editorial Board specialist on their fields. All “Publication Process” and “Writing Guidelines” are explained in the related title and it is expected from authors to Show a complete match to the rules. JOEEP is an open Access journal.